DO YOU SHIP INTERNATIONALLY?

YES, WE DO! WE SHIP WORLDWIDE. 

WHEN WILL I RECEIVE MY ORDER?

YOU WILL RECEIVE YOUR ORDER WITHIN 2-6 BUSINESS DAYS - USUALLY, IT'S ON THE LOWER END OF THE SCALE. PLEASE NOTE THAT VARIATION CAN OCCUR DUE TO CUSTOMS.

WHAT'S YOUR EXCHANGE AND RETURN POLICY?

ALL SWIMWEAR AND UNDERWEAR ARE EXCHANGEABLE AND RETURNABLE WITHIN 14 DAYS AFTER YOU RECEIVE THE PACKAGE. THE 14-DAYS POLICY START FROM THE DAY THAT YOU RECEIVE YOUR PACKAGE. IN ORDER TO EXCHANGE OR RETURN YOUR SWIMWEAR OR UNDERWEAR, IT HAS TO BE UNUSED, UNWASHED AND THE TAGS CANNOT BE REMOVED. PLEASE ALWAYS EMAIL CUSTOMERCARE@ELSAANDROSE.COM BEFORE MAKING AN EXCHANGE OR RETURN IN ORDER TO RECEIVE THE RETURN DETAILS - WITHOUT RECEIVING AN EMAIL FROM US WITH RETURN DETAILS + ADDRESS, THE RETURN WILL NOT BE VALID.

WHAT IF I WANT TO MAKE AN EXCHANGE?

EXCHANGES (AND RETURNS) ARE ACCEPTED WITHIN 14 DAYS OF RECEIVING THE PACKAGE. IF YOU WANT TO MAKE AN EXCHANGE, ALWAYS EMAIL CUSTOMERCARE@ELSAANDROSE.COM AND WAIT FOR INSTRUCTIONS (THE SAME APPLIES FOR A RETURN). FOR A NEW SIZE TO BE SENT OUT, YOU WILL PAY A DISCOUNTED SHIPPING FEE INSTEAD OF THE REGULAR SHIPPING FEE. YOU WILL ALSO COVER THE SHIPPING OF THE ITEM(S) BACK TO US.

CAN I TRY THE BIKINI ON?

YES, YOU CAN TRY BOTH THE TOP AND BOTTOM ON WHEN RECEIVING IT. PLEASE ALWAYS TRY THE BOTTOMS ON WITH PANTIES UNDER, AND BE CAREFUL WITH MAKEUP COLORING THE SWIMWEAR FABRIC. ITEMS THAT ARE SENT BACK IN A SOMEWHAT USED CONDITION CANNOT BE EXCHANGED OR REFUNDED.

IF I WANT TO MAKE AN EXCHANGE, HOW MANY DAYS DOES IT TAKE FOR ME TO RECEIVE MY NEW SIZES?

IT WILL TAKE 2-6 BUSINESS DAYS FOR YOU TO RECEIVE YOUR EXCHANGE - USUALLY, IT'S ON THE LOWER END OF THE SCALE.

I'M NOT SURE ABOUT MY SIZE, WHAT SHOULD I DO?

PLEASE HAVE A LOOK AT OUR SIZE GUIDE. FOR MORE TAILORED SIZING HELP, YOU MAY HOP ON OUR LIVE CHAT HERE ON OUR SITE (WE ARE IN MOST OF THE TIME) OR EMAIL US AT CUSTOMERCARE@ELSAANDROSE.COM AND WE WILL GLADLY HELP YOU WITH YOUR SIZING.

WHAT ARE YOUR SHIPPING RATES?

SHIPPING WILL BE €7,80/€8,90 DEPENDING ON THE VALUE OF YOUR ORDER.

I'M IN A HURRY WITH GETTING MY ORDER - WHAT CAN I DO?

PLEASE WRITE IN THE COMMENTS' SECTION THAT YOU ARE IN A HURRY WITH RECEIVING YOUR PACKAGE - WE WILL THEN TRY TO PRIORITIZE YOUR ORDER.

I'M BETWEEN TWO SIZES IN THE BOTTOM. WHICH ONE SHOULD I CHOOSE?

IF YOU'RE IN-BETWEEN TWO SIZES FOR THE BOTTOM, WE RECOMMEND YOU TO CHOOSE THE LARGER SIZE.

MY SIZE IS NOT AVAILABLE - WILL MORE SIZES BE IN STOCK?

PLEASE EMAIL CUSTOMERCARE@ELSAANDROSE.COM AND WE WILL GLADLY LOOK THAT UP FOR YOU, AND WE CAN ALSO PUT YOU ON AN EMAIL LIST.

ARE THE WHITE BIKINIS SEE-THROUGH AFTER USE IN WATER?

NO, THEY ARE NOT SEE-THROUGH AFTER USE IN WATER. ALL OUR BIKINIS ARE DOUBLE-LINED SO NONE OF THEM ARE SEE-THROUGH AT ALL. MOST OF OUR BIKINI TOPS HAVE REMOVABLE PADDING.

CAN I SIT IN THE SAND WITH MY BIKINI BOTTOM?

WE DO NOT RECOMMEND SITTING ON SAND DIRECTLY FOR LONGER PERIODS OF TIME. THIS IS BECAUSE SAND MAY ENTER THE FABRIC IF THE SAND PARTICLES ARE SMALL ENOUGH (THIS DEPENDS FROM BEACH TO BEACH) AND THEREFORE, IT IS BEST TO AVOID LONGER PERIODS SITTING ON SAND DIRECTLY. WE DO RECOMMEND THAT YOU USE A TOWEL WHEN SITTING ON SAND, ESPECIALLY FOR LIGHTER FABRICS.

I HAVE SAND IN MY BIKINI FABRIC BUT I HAVEN’T BEEN SITTING ON SAND. WHY’S THAT? AND WHAT CAN I DO?

YOU’VE PROBABLY BEEN IN THE WAVES - AND SAND DOES GET MIXED UP WITH WATER WHEN WAVES OCCUR - AND COULD THUS, BE THE REASON FOR SAND ENTERING THE FABRIC. IN THIS CASE, WE RECOMMEND FOR YOU TO EMAIL CUSTOMERCARE@ELSAANDROSE.COM, AND WE’LL GIVE YOU PERSONALIZED TIPS ON HOW TO REMOVE THE SAND AS MUCH AS POSSIBLE. OUR FABRIC IS VERY DELICATE SO WE RECOMMEND AVOIDING TO USE A WASHING MACHINE, BUT IN SOME CASES WHERE SAND IS INVOLVED AND THE BIKINI ISN’T MULTI-COLORED (FOR EXAMPLE, ONLY WHITE OR BLACK), GENTLE MACHINE WASHING IN COLD WATER COULD BE HELPFUL TO GET THE SAND PARTICLES OUT.